Lead Manager is an application to help your business track and manage leads of prospective customers and optimise the sales process for better results.
Lead management is the backbone of a successful sales operation for companies managing multiple clients. Managing leads is one of the most important things that any business needs do efficiently because that’s how you help interested parties find the products they need from you. Generating a lead is very precious as lot of money & energy goes into marketing the product. If a lead is generated and not handled properly, it will result in huge business loss.
Using ERachana's Lead Manager application, you can see the customer contact records and view communication history, all in one place, so that you can manage leads very easily and effectively. With historical communication information and company information right at your fingertips, leads are managed properly ensuring that less time is spent on follow ups. You can assign new leads to the right staff, create follow-up tasks, and add new deals to your pipeline.
ERachana's Lead Manager is a very easy to use utility. Try it today and make your lead management process easy!
ERachana’s Lead Manager Application can be installed in the same way as any other standard windows application. Download, Install and Register theLead Manager Application from our website www.erachana.net. Installation & Registration are explained in Detail in other videos.
After registration, create a New File and enter Masters Details.
Masters are used for storing various master details. The Masters can be accessed from the Masters menu.
Place Master is used to store the names of places where Customers are located.
To add Place to Place Entry, first, you need to add country in Country Entry.
Then add the States in that country in State Entry.
After this, you can add the Place in Place Entry. Select Place Entry in Masters.
In the window that opens, select the State, enter Place name and click Save.
In Followed By in Masters, add members who will be following up the Leads.
To do this, in Masters menu, click Followed By.
In the window that opens, enter the Member Name and Save the details.
To add Activity Type, in Masters menu, select Activity Type.
In the window that opens, enter the name of the activity like Call, Email, SMS, Meeting, etc in Activity Type. Click Save.
Lead source is the primary source by which a lead found your website, product or service. Various possible lead sources could be Website Registration, Product Download, Reference etc.
To add lead sources, in Masters menu, select Source.
In the window that opens, enter Source Name. Click Save.
The lead follow-up status can result in ‘Pending’ or ‘Completed’. You can also add any other status you may need to use.
To add Activity Status, in Masters, select Activity Status.
In the window that opens, enter the Activity Status name and click Save.
The possible status of Leads, when being followed up or after, can be added in Lead Status. Various possible Lead Statuses could be Being Followed up, Not Interested, Customer, or Closed.
To add Lead Status, in Masters, select Lead Status.
In the window that opens, enter Lead Status Name and click Save.
You can add reasons for closed leads in Not Interested. Tracking the possible reasons could help your company improve products and convert these into interested customers.
To add reasons for closed follow-ups, in Masters, select No Follow up.
In the window that opens, enter Status and click Save.
After all masters are updated, Contact Information about Leads can be updated, and lead follow ups can be done easily using this information.
To update Lead Contact Information, in Lead Details menu, select Lead Entry.
In the window that opens, enter the Lead contact information. EnterLead Name, Company name,Address, Profession,Email Ids and Phone Numbers.
Select Source, enter Registration Date and check the checkbox ‘Is Interested in Dealership?’, if the Lead is interested in Dealership.
Select the Lead Status as ‘Being Followed up’.
If the lead status is ‘Not Interested’ or ‘ Closed’, select reason in No Follow Up.
Next, add the Products which the Lead is interested. To do so, click Add Interested Products button.
In the window that opens, select the Product Name. To add products, click triple dot button. In the window that opens, enter Product Name and click Save. The product added can be seen in the product list.
If any Product or Service Quotation is sent, you can check the check box ‘Quotation Sent’ and enter the corresponding date in Quotation Sent Date.
You can also attach any files by clicking the triple dot button next to File Path text box and selecting the file.
Click Save to save the details.
Once all Lead contact details are updated in Lead Entry window, Lead follow ups can be easily done and follow up history can be easily tracked.
To update Lead follow-up details, in Lead Details menu, select Lead Entry. In the window that opens, select the Lead contact that you want to follow up, from the grid.
In Follow-up details section, click Add button.
Enter Follow up Date, select Activity Type and Activity Status.
For further follow ups, enter the Next Follow-up Date, select Next Activity Type and Next Activity Status. Select Followed By. In Remarks field, you can enter any notable discussion summary. Click Update and click Save.
In Lead Manager Application, you can see the follow-ups to be done on a particular day in notifications.
To see current day’s follow ups, in Lead Details menu, select Notifications.
In the window that opens, you can see the notifications of follow-ups to be done for the day.
You can easily track follow ups to be done for a day, or by a person, using Search.
To Search follow up, click Search button.
In the window that opens, select the Follow up Date,Registration Date, Activity Type orStatus, Product,Lead Name or Followed By. Click List.
The follow ups to be done, or already done will be seen in the grid. These results can be exported to an editable excel file.